Support channels
Support requests should be sent through the contact page or to sotir1998@gmail.com. Include the order email and technical details, but never send an OpenAI API key or full license key.
What support includes
We support plugin installation, official license activation, documented settings, reproducible defects in supported environments, and reasonable guidance on the translation and SEO workflow.
What support does not include
Support does not include general WordPress administration, custom theme development, custom third-party integrations, translation proofreading, SEO consulting, OpenAI account billing, server administration, malware cleanup, or work on unsupported modified plugin copies.
Response targets
Standard support requests are normally reviewed during business days. Priority plans are placed ahead of standard requests, but no guaranteed response time applies unless explicitly included in the purchased plan.
Safe troubleshooting
We may request diagnostic information, screenshots, logs, and a temporary administrator account when necessary. Remove access after the issue is resolved. Never share payment credentials or OpenAI API keys.
Updates
Bug fixes and compatibility updates are delivered through official releases at our discretion and according to severity, reproducibility, security impact, and product roadmap.
Abuse
Threatening conduct, repeated spam, credential sharing, unlawful use, or demands outside the purchased service may result in support restrictions.